Now Hiring - Student Account Coordinator in Eureka, IL

POSITION SUMMARY: Responsible for managing, maintaining and billing of student accounts and miscellaneous accounts receivable and overseeing front-desk coverage.

ESSENTIAL FUNCTIONS:
Timely and accurate billing of student and miscellaneous accounts receivable.
Facilitate communication with appropriate departments and staff related to the billing of student accounts and miscellaneous receivables.
Collection of monies owed for tuition, fees, housing, meal plans, fines and all other miscellaneous charges.
Participate in annual financial aid training in order to understand aid options and provide accurate counseling to students in areas such as filling of the FASFA and federal student loan eligible amounts.
Contact students with current and past due balances; provide high quality customer service to various constituents.
Resolve student and parent inquiries regarding student accounts in a timely and courteous manner in accordance to federal guidelines.
Propose payment options to students/parents and enhance their understanding of meeting their financial obligations and College payment policies during individual sessions, New Student Orientation, Transformation and Jump Start.
Monitor past due balances and refer accounts to outside collection agencies.

ADDITIONAL DUTIES AND RESPONSIBILITIES:
Consider and propose to the Comptroller special payment arrangements on a case-by-case basis.
Serve as the liaison for student health insurance program, financial aspects of the study abroad programs and the Tuition Management program.
Serve as back-up to the Financial Aid Specialist for answering emails and/or telephone inquiries when needed.
Work closely with the Office of Financial Aid to maintain current knowledge of federal and state regulations and requirements for financial aid.
Coordinate with front-desk for coverage of the Business Office to answer the telephone and field walk-in questions.
Reply to general information requests with the accurate information.

SUPERVISORY REQUIREMENTS:
None

EDUCATION:
Essential: Associate degree in accounting, business management/administration or related field from an accredited institution or combination of relevant education and experience
Desirable: Bachelors degree in related field from an accredited four-year college or university

EXPERIENCE:
Essential: 1-2 years accounts receivable and collections experience in professional office setting
Desirable: 2-3 years experience in student accounts in higher education setting

LICENSES/CERTIFICATIONS: None required

KNOWLEDGE, SKILLS, ABILITIES:
Ability to maintain a strict level of confidentiality pertaining to student accounts and Business Office information.
Knowledge of accounts receivable accounting procedures.
Knowledge of collection best practices.
Attention to detail and high level of accuracy.
Ability to work with individuals with diverse backgrounds as part of an educational team.
Strong interpersonal and communication skills
Ability to work independently and collaboratively in a team environment.
Skilled use of Microsoft Office (Word/Excel) and electronic mail.
Analytical and problem solving skills.
Decision making skills.
Effective organizational skills.

WORKING CONDITIONS:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The office is located on the first floor of a historical building that does not have a ramp to the front door. The noise level in the work environment is usually quiet to moderate. While performing the duties of this job, the employee may be exposed to weather conditions prevalent at the time.

WORK SCHEDULE:
Normal work day is Monday through Friday 8:00AM to 5:00PM, including one hour allocated for lunch. Flexibility is needed for periodic evening and weekend presentations to incoming students and their families regarding student account procedures.

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